FAQs

Getting Started

The software has been downloaded and installed. How do I proceed?

When the Poker Player Cafe software has been successfully installed to your computer, a Poker Player Cafe icon will appear on your desktop. Double clicking this icon will launch the Poker Player Cafe software and you'll immediately be taken to our lobby.

My password is incorrect.

Entering an incorrect password can often result in an 'unable to validate password' code. Because passwords are case sensitive, you'll have to check to ensure that the Caps Lock isn't on. If you keep entering an incorrect password, select the 'forgot password' button and a new password will be issued to the e-mail address as listed on your Poker Player Cafe account.

Can I change my nickname?

At Poker Player Cafe, we allow players the ability to change their Player ID (name appearing at the poker tables) every 7 days. To change your nickname, please visit the 'My Account' tab when logged into the Poker Player Cafe software.

How do I get started at a table?

The Lobby: Once you've successfully downloaded and installed our free Poker Player Cafe software, simply double-click on the Poker Player Cafe icon on your desktop to launch the software. You'll be welcomed in our lobby, where you can proceed to play the game of your choice or just browse around.

Getting Started with your new account: It is required to create a Poker Player Cafe Player Account prior to joining any play or real money games. To create your new Poker Player Cafe account, click the 'Log In' button when the software launches and proceed to click the 'Sign Up Now' button. Complete the required information fields to get started.

Selecting a table: When in the lobby, click on either the 'Ring Games' or 'Tournaments' button. After selecting the desired type of game, a list of tables or tournaments will be generated below. If you wish to sort the games by a particular preference, simply click on any of the column headers and the list will get arranged accordingly. To choose a specific table or tournament from the selected list, double-click on the desired game (or click 'Join Table' at the bottom the list).

How do I become a real money player?

When you're ready to play at a real money table, you must set up your Poker Player Cafe Players Account as a 'real money player'. You'll have to start by clicking on the Cashier tab. From there, you'll be asked to complete all the necessary fields, to read and accept the Poker Player Cafe Player Agreement and to validate your email address by following the instructions below:

1. Visit the 'My Account' tab and click the 'edit' button next to your e-mail address. 
2. Input your e-mail address and click 'submit'. 
3. We will automatically send you a link in a validation e-mail. 
4. Click on that link to validate the e-mail address.

When I try to validate my E-mail address, I never received the validation E-mail. 
If you do not receive a validation e-mail within 5 minutes of submitting your request, please do the following:

1. Check if you have entered your e-mail address correctly. Please note that there is no need to include the 'www.' prefix before your e-mail address. 
2. Check your spam/junk mail folder. Poker Player Cafe does not engage in the sending of unsolicited e-mails, however, some aggressive mail filters may inadvertently identify our e-mail as spam.

If you are still not able to receive our verification e-mail, it is likely that your e-mail provider is rejecting our e-mails. In order to address this problem, we ask that you establish a web based e-mail account at either www.yahoo.com or www.hotmail.com and register this new e-mail address on your Poker Player Cafe account. You can register this new e-mail address on your Poker Player Cafe account by clicking the edit button right next to your e-mail address on record in the "My Account" tab in the Lobby area.

Game Tables

Can I play poker for free before I begin playing for real money?

To locate our play-money tables, select "Ring Games" at the top of the lobby screen, followed by "Play Money". By selecting "All", you'll be able to view all our play-money tables. You can further filter the list by clicking on a specific type of game.

How many play-money chips do I start with?

You will be given 1,000 in play money to start with. If at any time your play chip count drops below 1,000, simply click on the Dealer's tray and your stack will be refreshed.

What is the 'Note' tab that I see on the screen?

When you are at a table, you will see a 'Note' tab located on the bottom left of the game screen. This allows you to make notes on any opposing players by selecting the desired player from the drop down menu (all players seated at your table will appear in this menu). Proceed by typing any comments you wish to make and they will stick with that specific player regardless of any Player ID changes they may make. In addition to they notes, you are also able to apply a color coded label that will identify the type of player that they are.

How do I know if a player has Notes?

If you see a small color box in the right hand corner of an opposing player's name plate, there are already notes available to you from a previous entry.

Can I check the outcome of a hand I was in?

The "Last Hand" button is located below the current hand number and can be clicked to provide an immediate review of the previous hand. You will also find the Hand History in text format, in the folder where you installed Poker Player Cafe located within your personal computer files.

Customer Service

I am not getting replied when I e-mail the Support Team?

We aim to reply to all customer service e-mails within 10 minutes. As some questions require more attention, response time may vary based on the nature of the inquiry. You will receive an e-mail confirmation from Poker Player Cafe when we have received your inquiry, to let you know we are working on an answer.

If you find that you are not receiving the confirmation e-mail promptly after submitting your submission, we would suggest that you have a look in your Junk Mail folder. Poker Player Cafe does not engage in the act of sending unsolicited e-mails. However some aggressive mail filters may mistakenly identify our e-mails as spam and treat them as such.

Poker Room Etiquette

What are the rules concerning chatting at the tables?

Players using offensive language while chatting will get a chat warning or will lose their chat privileges. Chat that is not permitted on Poker Player Cafe includes (but is not limited to) profanity, begging, solicitation, flooding and advertising. Please note that Poker Player Cafe only allows English chatting.

Can I block the chat feature?

There are a few means of removing the chat feature from your game. If you'd like to mute the entire table, simply adjust your Chat in the drop down menu by selecting, 'Dealer Only'. Alternatively, you can block out chat player by player. To do this, go to the 'Notes' tab in the bottom left corner of the table screen. Select the specific player from the drop down listing and click 'ignore'.

TechnicalProblems

Why is the auto-upgrade not working?

In some cases, the auto-upgrade feature will not work. This can be due to local caching and firewall issues, which prevent our software from properly upgrading itself.

You may upgrade to the most recent version of the Poker Player Cafe software by clicking here. Select the PokerPlayerCafePokerSetup.exe hyperlink to begin the process. Choose 'Run program from its current location', select 'Open File' and save it to your computer.

How can I make the game screen fill my entire computer monitor?

In order to fit the game window to fill your screen, you will be required to adjust your screen settings. Please see the instructions below:

Changing Screen resolution:
1. Go to your desktop and double-click "My Computer" 
2. Double-click "Control Panel" 
3. Double-click "Display" 
4. Choose the "Settings" tab along the top 
5. Adjust your "Screen Area" (resolution) to 800x600 
6. Adjust your "Colors" to "High Color (16 bit)" 
7. Press OK 
8. Try running Poker Player Cafe again

I don't hear any sound.

Please check that your computer has an active sound card and that your speakers are not set to mute. Check to see that you have sounds selected via the Poker Player Cafe 'Options' tab. The Chat Tab in the bottom right corner of the Table Screen contains an 'Options' Button. Here you can select 'all', 'alerts only' or 'silent'.

Do you have a MAC version of the software?

Unfortunately, we currently do not offer a MAC version of our software. However, many of our users have successfully used a PC emulator to enjoy our games. Please visit our Download Page for more details.

Why is my game so slow?

The communication between your computer and our servers has been optimized for faster response. If you notice that your game is moving along slowly, there are two likely explanations:

1. The players on the table are taking a long time to act when their turn comes around. 
2. You may not have a good Internet connection.

Can I play if I am connected to the Internet through a firewall or proxy server?

Start by making sure that your firewall is set to permit connections to the Poker Player Cafe servers. There is no need to disable your firewall, but you will need to ensure that your server is set to accept connections to the following IP addresses: 200.26.205.0 to 200.26.205.127. In addition, you will need to ensure that ports 80, 433, 8048, and 8049 also are open.

What happens if I get disconnected while playing?

If it's you turn to act in any real money ring or tournament game and you time out by not acting during the allowed 25 seconds, your hand will automatically be set to 'Fold to Any Bet'.

In a multi-table tournament, you will have more time to reconnect and when that time expires, your 'Extra Time' will engage if you have money invested in the pot. When the Extra Time expires you will be folded, except in the case of a final table game, at which players will be given up to 240 seconds to re-establish connection prior to being folded.
For more information, please see our Disconnection Policy.